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Interactive Voice Response

Enhance Customer Experience with FlexiTel's Advanced IVR – Automate Calls, Personalise Responses, and Optimise Routing, All in One Simple Solution!

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Automate Your Inbound Calls with Interactive Voice Response (IVR)

At FlexiTel, we offer an advanced Interactive Voice Response (IVR) system to help you automate customer interactions and route calls efficiently. Our solution provides the flexibility to upload your own audio or use our powerful text-to-speech technology, alongside advanced call routing options such as area-based, IP-based, and time-of-day routing.

Why FlexiTel's IVR?

  • Custom Audio and Text-to-Speech

    Upload your custom audio or choose from various text-to-speech options. Our system allows you to personalize customer greetings and call flows seamlessly.

  • Area-Based and Time-of-Day Routing

    Enhance customer experience with intelligent routing, such as directing calls based on location or adjusting call flow depending on the time of day.

  • Allowed and Denied Lists

    Manage your inbound calls by controlling who can access your system, ensuring only authorized numbers are allowed through your IVR.

  • IP-Based Routing

    Leverage IP-based routing to efficiently manage calls and optimize your communications infrastructure for different locations and departments.

Flexitel Interactive Voice Response (IVR) System

Automate your inbound calls with advanced features like audio uploads, text-to-speech, and multiple routing options.

Custom Audio Upload

Upload your own audio files and ensure your customers receive a personalized experience when navigating through the IVR system.

Text-to-Speech

Use our built-in text-to-speech engine to automate messages and menus, giving you flexibility in managing your IVR system.

Area and Time-Based Routing

Easily configure routing rules based on geographical areas or time zones, making sure every call is directed efficiently.

IP-Based Routing

Utilize IP-based routing to manage calls across multiple locations, ensuring the right department receives the right calls.

Allowed & Denied Lists

Control your inbound calls with allowed and denied number lists, ensuring only approved numbers reach your business.

Enhance Your Inbound Call Management Today!

Sign up for FlexiTel's Interactive Voice Response (IVR) system and streamline your business communications. Choose from audio uploads, text-to-speech, and advanced routing features.

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